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Choose the product and variant you want, review the size and product details carefully, add it to your cart, and complete checkout with your shipping address and payment method. After checkout, you will receive an order confirmation email. Please double-check your shipping address and sizing before paying because orders enter processing quickly and cancellations are only accepted within 24 hours of purchase.

Payment options are shown at checkout and may vary by location, device, and browser. Current storefront payment icons include Visa, Mastercard, American Express, PayPal, Diners Club, and Discover. Accelerated checkout options may also appear when available.

Yes. BunnySelect payments are processed through Shopify's secure checkout, and the product page states that your payment information is processed securely. We do not ask customers to send card details by email or message. Please complete payment only through the BunnySelect checkout.

Orders may be cancelled for a full refund within 24 hours of purchase. After 24 hours, your order may already be in processing and we may not be able to cancel or change it. To request a cancellation or change, email cs@bunnyselect.com as soon as possible with your order number and the details of your request.

Available shipping options and costs are shown at checkout based on your delivery address. Each BunnySelect order is carefully prepared before shipment, and shipping is calculated at checkout. We currently provide delivery estimates for US customers and customers outside the United States.

Orders are usually prepared and ready to ship within 2 to 3 business days after the order is placed. For US customers, estimated delivery time is usually 10 to 12 business days after shipment. For customers outside the United States, estimated delivery time is usually 8 to 10 business days after shipment. Delivery timing may vary because of customs, holidays, carrier delays, weather, or local delivery services.

Yes. BunnySelect ships to customers outside the United States where shipping is available at checkout. Estimated international delivery time is usually 8 to 10 business days after shipment. Actual delivery time may vary by destination country, customs processing, and local delivery services. International customers are responsible for any customs duties, import taxes, or local fees required by their country or region.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available. Use the tracking link in that email to follow your package. If you cannot find your tracking email, contact cs@bunnyselect.com with your order number and we will help check it.

Delivery can occasionally be delayed due to customs, weather, carrier delays, holidays, or other circumstances outside our control. If your package is delayed, lost, or marked as delivered but not received, please email cs@bunnyselect.com with your order number and tracking details so we can help review the issue.

For hygiene and pet safety reasons, BunnySelect items are generally final sale unless the item arrives damaged, defective, or incorrect. If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at cs@bunnyselect.com. Please review sizing and product details carefully before placing an order.

Email cs@bunnyselect.com within 7 days of delivery with your order number, clear photos or videos of the issue, and a short description of the problem. Please wait for our approval before sending anything back; returns sent without approval may not be accepted. Once your return or refund request is reviewed and approved, we will process the refund to your original payment method. Please allow 5 to 10 business days for the refund to appear, depending on your bank or payment provider.

Yes. For hygiene and safety reasons, we do not accept returns or exchanges for change of mind, incorrect size selection, items that have been worn, washed, damaged, or covered in pet hair, items without original packaging or tags, or custom or personalized items. Original shipping fees are non-refundable unless the issue was caused by our error.